Success Stories

Quintiles Transnational

"The implementation of OrgPlus Enterprise is having a huge impact across the Quintiles organization. Our people need to see something visual - a representation of what the data really looks like, rather than just a flat, Excel spreadsheet - and we've never been able to do that before. OrgPlus Enterprise has also gone a long way to clean up our HR data. The data is refreshed daily from our PeopleSoft system, relieving the burden of manually creating organizational charts and allowing office administrators to focus on our customers."
Ryan Kandel, Associate Director, HRIS Quintiles

Quintiles Transnational provides a broad range of professional services in drug development, information, financial partnering and commercialization for the pharmaceutical and biotechnology industries. With 21,000 employees and offices in more than 65 countries, Quintiles is focused on providing customer-focused solutions that lead the industry in innovation and business value.

Business Challenge
Quintiles management was looking to HR for an accurate, up-to-date snapshot of the organization based on the following objectives:

• With offices around the world, Quintiles needed to bring organizational visibility to the employees and further incorporate HR data and company structure into the decisionmaking process.
• Quintiles needed to reduce the time that dozens of administrators across the globe were spending creating and updating organizational charts on a weekly, or even a daily, basis.
• They also required a solution that could verify the HR data stored in their PeopleSoft system. This increased data integrity would help to ensure that global and departmental business structures are maximizing ROI and in line with company's business goals.
• In the highly competitive pharmaceutical services industry, the ability to demonstrate a global presence and capacity to meet customers' needs around the globe is a key business driver. Quintiles needed a tool that could create presentation-quality organization charts to demonstrate their geographic presence for potential clients.
• To reduce cost and implementation time, IT requirements included inherited security and full integration with Quintiles' PeopleSoft 9.0 ERP system. In order to increase adoption rate, they also required that the solution be webbased, with minimal training required.

Business Results
After evaluating several products, Quintiles chose OrgPlus Enterprise. The OrgPlus Enterprise implementation and roll-out across the entire organization has achieved the following business results:

• Quintiles maintains an up-to-date, web-based org chart that includes the company's 21,000 employees across 65 countries. The user interface is completely web-based and is accessible through the company's Intranet. It employs inherited security roles and uses single sign-on (SSO) to simplify employee access.
• The company's administrative staff has been relieved of the burden of manually creating and maintaining departmental organization charts with Visio and PowerPoint. The chart information is now pulled directly from the company's PeopleSoft 9.0 ERP system and refreshed daily - saving Quintiles hundreds of labor hours annually.
• OrgPlus Enterprise exposed numerous problems with the hierarchy. With accurate data and a sound company structure, workflow management has improved significantly. The alwayscurrent view of the organization includes useful employee metrics such as location, title, manager, and employee status. This provides management with immediate access to key HR metrics used for planning, budgeting, and daily operations.
• OrgPlus Enterprise doubles as a phone directory and changes are automatically updated with the daily refresh from PeopleSoft.
• The sales staff uses the new charts for presentations to clients to show company structure and hierarchy. These charts help to demonstrate a strong regional presence to prospective clients, increasing sales and shortening the sales cycle.
• OrgPlus Enterprise has restored management's confidence in the accuracy of company data and the ability to deliver on promises to the customer based on accurate organizational resource information

HumanConcepts is the leading provider of workforce modelling and intelligence solutions. With its OrgPlus technology charting millions of employees for organizations worldwide, including 400 of the Fortune 500, HumanConcepts has defined best practices in organizational charting. OrgPlus integrates with HR systems to automatically create, update and distribute organizational charts for team collaboration, workforce planning and critical decision-making. OrgPlus integrates seamlessly with Microsoft Office applications.

HumanConcepts is based in California with offices in the United Kingdom and Germany and offers OrgPlus software and services worldwide. For more information visit www.humanconcepts.com.